1. Introduction
This Privacy Policy applies to the Attica Gold website, mobile application and related services (collectively, the “Services”). By using the Services, you acknowledge the practices described below.
2. Information we collect
Information you provide
- Account details such as your name, email address and phone number.
- Identity, address, PAN, bank and other documents submitted for KYC or account verification.
- Delivery, pickup and branch-service details.
- Support requests, feedback and communications with us.
Transaction and usage information
- Gold and silver orders, wallet balances, payment references and transaction history.
- Device, log, diagnostic and security information needed to operate and protect the Services.
- Camera, photo library or document access when you choose to capture or upload verification documents.
- Location information when you grant permission for branch, delivery, pickup or doorstep services.
Biometric authentication is handled by your device. We do not receive or store your fingerprint or facial biometric template.
3. How we use information
- To create and secure your account, verify your identity and provide wallet functionality.
- To process purchases, sales, payments, refunds, deliveries, pickups and branch requests.
- To provide customer support and service-related notifications.
- To prevent fraud, investigate misuse, maintain records and comply with legal obligations.
- To monitor, troubleshoot and improve the reliability and usability of the Services.
4. Sharing of information
We may share information only as needed with payment processors, identity and KYC providers, delivery or pickup partners, cloud and technical service providers, professional advisers, regulators or law-enforcement authorities. We do not sell your personal information.
5. Data retention and security
We retain information for as long as necessary to provide the Services, meet contractual and legal obligations, resolve disputes and prevent fraud. We use reasonable administrative, technical and organisational safeguards, but no electronic system can be guaranteed completely secure.
6. Your choices and rights
You may review or update certain account information in the app, control device permissions through your device settings, and request correction or account closure by contacting us. Some financial, KYC or transaction records may need to be retained where required by law.
7. Children’s privacy
The Services are not intended for persons under 18 years of age. We do not knowingly offer Virtual Gold accounts to children.
8. Third-party services
The Services may use or link to third-party services such as Google sign-in, payment services or external websites. Their privacy practices are governed by their own policies.
9. Changes to this policy
We may update this policy when our practices or legal obligations change. The revised version will be posted on this page with an updated date.
10. Contact us
For privacy questions or requests, contact Attica Gold Company at enquiry@atticagoldcompany.com or call +91 8880300300.