Please read these terms carefully before creating an account or carrying out a gold or silver transaction.
1. Acceptance of terms
By accessing or using Attica Gold (the “Services”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility and account responsibility
You must be at least 18 years old, legally capable of entering a contract and eligible to use the Services under applicable law. You must provide accurate information, keep your credentials and PIN confidential, and promptly notify us of suspected unauthorised access.
3. Verification and KYC
Access to some features may require identity, PAN, address, bank or other verification. We may request additional documents, reject incomplete information, restrict features or suspend transactions where verification or compliance requirements are not met.
4. Rates, orders and payments
- Gold and silver rates may change in real time. The rate and charges shown at confirmation apply to that order.
- An order is complete only after payment and transaction confirmation by our systems.
- Payment processing may be provided by third parties and is also subject to their terms.
- Taxes, fees, delivery costs or other applicable charges will be shown where relevant.
5. Wallet and precious-metal transactions
Your wallet displays eligible gold and silver balances and related transaction records. Purchases, sales, redemption, delivery, pickup and physical fulfilment are subject to availability, verification, minimum or maximum limits, applicable charges and the instructions displayed when you place a request.
6. Delivery, pickup and branch service
You are responsible for providing correct contact and address details and for being available for verification or fulfilment. Timelines are estimates and may be affected by availability, location, verification, weather, public events or circumstances beyond reasonable control.
7. Cancellations, refunds and failed transactions
Cancellation and refund eligibility depends on the transaction stage and applicable product rules. Failed or reversed payments will be reconciled after confirmation from the payment provider or bank. Precious-metal price movement alone does not create a right to cancel a completed transaction.
8. Acceptable use
You must not misuse the Services, impersonate another person, submit false documents, interfere with security, attempt unauthorised access, exploit errors, conduct unlawful transactions or use the Services for fraud, money laundering or other prohibited activity.
9. Service availability
We may modify, maintain, suspend or discontinue features when reasonably necessary. Live rates, third-party payments and other network-dependent features may occasionally be delayed or unavailable.
10. Risk and limitation
Precious-metal prices fluctuate and past price movement does not guarantee future results. You are responsible for your transaction decisions. To the extent permitted by law, Attica Gold Company is not liable for indirect or consequential loss arising from use of the Services, third-party failures or events beyond reasonable control.
11. Suspension and termination
We may restrict or terminate access where we reasonably suspect fraud, misuse, a security risk, breach of these terms or a legal or regulatory requirement. You may request account closure, subject to completing pending transactions and required record retention.
12. Changes to these terms
We may revise these terms to reflect service or legal changes. Updated terms will be posted on this page. Continued use after an update constitutes acceptance where permitted by law.
13. Governing law and contact
These terms are governed by the laws of India. Courts with competent jurisdiction in Karnataka will have jurisdiction, subject to applicable consumer-protection law. For questions, email enquiry@atticagoldcompany.com or call +91 8880300300.